Training course: Customer service


Two hours • In-person or remote • 4-15 participants
Rated 4.9 out of 5 ★★★★★ from 22 recent reviews

About this bitesize training course

Great service creates loyal customers and passionate advocates for your organisation.

This bitesize training course helps staff map customer journeys, anticipate needs, and consistently exceed expectations at every touchpoint. By understanding both internal and external customer perspectives, participants will develop the skills to transform everyday interactions into outstanding service experiences.

Participants in our bitesize Customer service training course will learn to:

  • Define good customer service from the perspective of their customers

  • Map the customer journey and identify key touchpoints and potential pain points

  • Identify actions to reduce pain points

  • Understand their customers' expectations and where these expectations come from

  • Exceed their customers' expectations using a six-part approach

  • Reset customer expectations when they are out of alignment with the service provided

Key details

  • this bitesize training course is two hours long and packed with powerful ideas

  • designed for groups of 4 – 15

  • delivered by an expert trainer at your workplace, or virtually

  • interactive, with plenty of exercises that get people talking

  • customisable, to connect with your organisation’s values

Empower your people with training that makes work work.

Create your organisation’s dream development programme with our library of practical, interactive training courses in personal effectiveness.

Give your employees the support they need to learn, grow and thrive, whatever challenges work brings next.

• Business skills toolbox
• Creative problem solving
• Customer service
• Effective minute taking
• Effective networking
• Emotional intelligence
• Making the most of meetings
• Maximising your personal impact
• Memory skills
• Negotiation skills
• Proactively managing your career
• Project management
• Stakeholder management
• Success through change
• Successful teamwork
• Time management

“Maximal learning in a short, but intense, session. This is definitely the way forward for management training, as far as I am concerned.”

Professor Niamh Moran, Royal College of Surgeons Ireland ★★★★★

Training made easy, the BiteSize way •

Training made easy, the BiteSize way •

All killer, no filler: our training sessions are crammed with high-value insights, and perfect for busy teams.

Live & interactive: real change doesn’t come from half-heartedly skimming through e-learning. We believe in bringing people together, to deliver memorable, engaging training experiences with learning that sticks.

Expert-led: all our sessions are designed + delivered by experienced specialists in L&D, HR and leadership coaching.